514-522-9630BookFREN

Privacy Policy — Mission Extermination

*Last updated: October 22, 2026.*

1. Introduction

This Privacy Policy explains how Mission Extermination ("we", "our" or the "Company") collects, uses, protects and shares the personal information of users ("you", "your") of our service booking marketplace.

By using our Platform, you accept the practices described below.

2. Personal information collected

We collect only the information needed to provide our services, including:

2.1. Information provided directly by the user

  • First and last name
  • Address of the service location
  • Phone number
  • Email address
  • Notes or information about the pest problem
  • Appointment preferences
  • Billing information (excluding card numbers, which are handled by Stripe)

2.2. Information collected automatically

  • IP address
  • Browser type and device used
  • Pages viewed on the Platform
  • Booking history
  • Approximate location data

This data allows us to improve our services and ensure the security of the Platform.

3. Use of personal information

We use your information to:

  • manage bookings and schedule services;
  • communicate with you (confirmation, follow-ups, reminders, reports);
  • process payments through secure partners;
  • assess service quality and improve the customer experience;
  • meet our legal and regulatory obligations;
  • prevent fraud and ensure the security of the Platform.

4. Sharing of information

We share your information only in the following situations:

4.1. Subcontractors / partner technicians

We provide technicians (employees or subcontractors) with the information needed to perform the service:

  • address
  • description of the problem
  • client name
  • special instructions

All our partners are bound by a confidentiality agreement.

4.2. Payment providers

Online payments are processed by secure external services (e.g. Stripe).

We never store your banking information.

4.3. Technology providers

To operate this site and our services, we use specialized providers that process certain information on our behalf, under confidentiality agreements:

  • FieldWork — scheduling and work orders;
  • Intuit QuickBooks — invoicing and accounting;
  • Stripe — secure payment processing (we never store card numbers);
  • Resend — transactional email delivery (confirmations, reports);
  • DigitalOcean — website hosting;
  • OpenStreetMap (Nominatim) — address suggestions in the booking form (only the partially typed address is sent).

4.4. Legal requirements

We may disclose information if required by law or to respond to a request from a government authority.

We never sell your personal information.

5. Data retention

We keep personal information only for as long as needed for:

  • managing your file;
  • meeting legal obligations;
  • improving the service.

When data is no longer required, it is deleted or anonymized.

6. Information security

We apply technical and organizational security measures to protect your data:

  • encryption during payments;
  • access limited to authorized employees;
  • protected backups;
  • monitoring of suspicious activity;
  • compliance with Law 25.

Although we take every reasonable measure, no system is guaranteed to be 100% secure.

7. Cookies and similar technologies

In accordance with Law 25, this section lists the cookies used on this site. We currently use only cookies that are essential for the site to work. We use no advertising, profiling or analytics cookies (such as Google Analytics).

| Cookie | Purpose | Duration | | --- | --- | --- | | `me_gate` | Remembers your access to the site (access code) | 30 days | | `me_session` | Keeps your account session signed in | 30 days | | `me_consent` | Remembers your cookie choice | 12 months | | `NEXT_LOCALE` | Remembers your language (French or English) | 12 months |

A banner shown on your first visit lets you accept cookies or limit the site to essential cookies only. You can change your mind at any time: the “Cookie preferences” link in the site footer reopens the banner. You can also block cookies in your browser settings, but some features (account sign-in, site access) may then be limited.

If we ever add analytics or advertising cookies, they will remain inactive until you have accepted them.

8. User rights (under Law 25)

You have the following rights:

  • Access to your personal information;
  • Correction of any inaccurate information;
  • Withdrawal of consent where applicable;
  • Deletion of data where possible;
  • Portability of data (on request);
  • Information about the use of your information.

Any request can be sent to our person in charge of the protection of personal information (see section 12): 📧 info@missionextermination.com

If you believe your rights have not been respected, you may also file a complaint with the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

9. Accounts and passwords

You are responsible for keeping the following confidential:

  • your password;
  • your account;
  • access to your device.

Notify Mission Extermination immediately of any unauthorized access.

10. Data transfers outside Québec

Some of our providers (e.g. Stripe, web hosts, cloud servers) may be located outside Québec.

We only use partners that comply with Canadian and international data protection laws.

11. Changes to the Policy

We may update this Policy as needed.

The most recent version will be posted on the Platform with its update date.

12. Contact and person in charge of the protection of personal information

In accordance with Law 25, the person in charge of the protection of personal information at Mission Extermination is:

Joe Chamoun, President 9335-9404 Québec inc. (Mission Extermination) 201-7241 De l'Alsace Avenue, Anjou, Quebec H1J 2K5, Canada 📧 info@missionextermination.com · ☎️ 514-522-9630

For any question about this Policy, to exercise your rights (access, correction, withdrawal of consent, deletion, portability) or to report a privacy incident, write to us at that email address: we respond to requests within the timeframes set by law.