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Terms of Use — Mission Extermination

1. Introduction

Welcome to the Mission Extermination marketplace (the "Platform").

By accessing our site, creating an account, booking a service or making a payment, you agree to these Terms of Use (the "Terms").

If you do not agree to these Terms, please do not use the Platform.

2. Nature of the Platform

The Platform allows users to:

  • book pest control services;
  • communicate with certified technicians;
  • make online payments;
  • receive treatment confirmations and reports;
  • consult or request follow-ups.

Services may be performed by:

  • technicians employed by Mission Extermination;
  • independent, duly vetted technicians under contract.

Mission Extermination acts as the platform operator, responsible for the booking process, secure payment and general quality management.

3. Account creation

To book a service, the user must provide accurate information:

  • first and last name;
  • full address of the service location;
  • phone number;
  • email;
  • details of the problem or infestations observed.

The user agrees to keep their information up to date.

Any fraudulent account may be suspended.

4. Bookings and services

By booking a service, the user confirms that:

  • access to the premises will be available at the scheduled time;
  • the information provided is accurate;
  • the indoor environment is safe for the technician.

If access is impossible or the description of the problem is inaccurate, Mission Extermination reserves the right to:

  • cancel the service visit;
  • charge a travel fee;
  • adjust the price to reflect the actual work.

5. Rates and payments

Prices shown on the Platform are in Canadian dollars and may vary based on:

  • the type of infestation;
  • the size of the dwelling or building;
  • the severity level;
  • the type of treatment chosen.

Payment is made through secure partners (e.g. Stripe).

No treatment is guaranteed without full payment, unless otherwise stated.

6. Cancellation policy

The user may cancel or reschedule an appointment under the following rules:

  • Cancellation 24 hours or more before the service: no fee.
  • Cancellation less than 24 hours ahead: a travel fee may apply.
  • No-show / unable to access the dwelling: full travel fee.

7. Warranties and limits

Some services include a warranty (e.g. 30 days, 3 months, 6 months).

The duration and conditions are clearly indicated at the time of booking.

The warranty becomes void if:

  • the client does not follow the preparation or prevention instructions;
  • conditions favouring the infestation persist (dirt, moisture, clutter);
  • other persons or external services alter our treatments;
  • renovations disturb the products applied.

No warranty covers:

  • infestations originating from neighbours, adjacent buildings or common areas;
  • reinfestations linked to food, packages, travel, luggage, etc.

8. Mission Extermination's responsibilities

Mission Extermination undertakes to:

  • provide certified technicians;
  • use products approved in Canada;
  • apply safe methods;
  • comply with provincial standards regarding pesticides;
  • provide professional and transparent service.

We are not responsible for losses arising from:

  • the inaccuracy of information provided by the client;
  • the client's absence at the time of the service;
  • negligence, poor maintenance or insufficient hygiene at the location;
  • the presence of pests coming from other dwellings or buildings.

9. Client responsibilities

The client must:

  • prepare the space according to the instructions received;
  • allow the technician to access all necessary areas;
  • follow the post-treatment recommendations;
  • notify us immediately of any recurrence during the warranty period;
  • ensure that pets are secured.

10. Subcontracted technicians

Mission Extermination may assign certified and vetted subcontractors.

All subcontractors must comply with:

  • our quality standards;
  • our treatment protocols;
  • our warranties;
  • our safety policies.

The client acknowledges that the service may be performed by a subcontractor.

11. Intellectual property

All Platform content (text, images, logos, videos, reports, etc.) remains the exclusive property of Mission Extermination.

Any unauthorized reproduction is strictly prohibited.

12. Data protection

Mission Extermination complies with the applicable rules on the protection of personal information in Québec and Canada.

Your data is never sold to third parties.

It is used only to:

  • manage your booking;
  • process payment;
  • communicate with you;
  • improve our services.

13. Changes to the Terms

Mission Extermination may amend these Terms at any time.

The updated version will be posted on the Platform with the revision date.

14. Contact

For any question regarding these Terms, you can reach us: 📧 info@missionextermination.com

📞 (514) 522-9630